Refund policy
Not every Saddle fits and that's alright with us. Here's how we handle it:
- 30-day return window from date of purchase
- Items must be unworn, unused, and in original packaging with proof of purchase
- Send it back → full refund (return postage is on you, partner)
To kick off a return, contact us at customercare@wildlywestern.com before sending anything back.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event you have received a faulty item, please contact customercare@wildlywestern.com within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
Non-returnable items
Unfortunately, we cannot accept returns on gift cards, perishable goods ( such as flowers, food, or plants), custom products ( special orders/personalized items), personal care goods (such as beauty products, earrings), sale items and worn items.
Exchanges
The fastest way to ensure you get what your after is to return the item you have, and once the item is return is accepted, make a separate purchase for the new item.
Refunds
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not issue refunds for not liking products or change of mind. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business day has passed since we’ve approved your return, please contact us at: customercare@wildlywestern.com.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@wildlywestern.com.
Cancellation:
Cancelling your order for a refund prior to processing is free. However, if your order has already been shipped there can be a cancellation fee. For the best success in cancellation or a change in your order, please contact us within 12 hours of placing your order. We cannot guarantee successful cancellation or order editing once the order is placed. We are unable to allow edits, or make address changes to orders that have already been shipped. Remember it can take some time between the warehouse staff packing your order and the information getting back to the office for the team to cancel and vise versa.
Change of mind:
We do not refund change of mind.
Mystery Gift / Bundles / Jewelry box gifts:
These items are non refundable and cannot be returned or exchanged if purchased individually or if the order does not meet the required cart value shown at checkout. Bundle change of minds will not be refunded, If you abuse this and its identified by our team we will bar your account and others you make. (please understand this money is for the community so you are cutting in people that need it).
Shipping
You will be responsible for paying for your own shipping costs for returning your item\Items (International shipping included). Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Lost or stolen items
If your tracking says your order has been delivered and your order isn’t at your residence unfortunately this is a post office issue and you will need to follow this up with them. If you need any help with details for your case please message us.
